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At Pelc Tire and Auto Service Center, we take pride in offering the best customer experience to Fairhope, AL, Daphne, AL and Saraland, AL. We strive to provide our customers with the best experience possible each visit.
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I visited the Hillcrest Road location looking to have the oil changed and tires rotated on my vehicle. Upon entry to the store I was greeted warmly and John assisted with obtaining the information on my vehicle. He advised of the best options for my car and provided an expectation for completion which was remarkable considering the time of day. My car was serviced as promised and realistic recommendations were made for additional items needed. Mr. John did not make me feel as though he was trying to upsale my repair he did however provide a knowledgeable recommendation and allow me to decide in a way that I did not feel pressured. I was extremely pleased with the work and the customer service. Pelc Hillcrest will be my go to repair shop for all of my service needs from this point forward.
I was so pleased with Pelc Tire and Service today when I brought my car in with low tire pressure on rear passenger side. They kindly worked me in and took care of my tire problem which had a screw in it. Many, many thanks to Brandon and team for excellent service.
10/10 recommend. They got us in same day, quickly for a tire repair. They were so helpful. They have a clean facility which was an added bonus since I was going to be waiting with a toddler. Can’t thank them enough for the helpful, quick repair and their kindness. I will definitely be back.
I stopped by on my lunch break with a nail in my tire and Brandon was very helpful in getting me in and out. It was a very busy Monday and I thought that I was going to making an appointment to come back so I was very thankful. While waiting I was given a quote for a new set of tires and an estimate of many more miles my current set had left.
The check engine light came on, so I called the dealer. The first opening was three months out. I stopped by Pelc Tire on Hillcrest and talked to John Logan. I dropped the car off that day and it was finished the next day. The problem was explained in a way that made it easy to understand. I'll definitely use them again if I need a mechanic.
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